Daily Battles: Airsense CPAP Machine Leaking Water

I just found out recently that my CPAP machine has been slowly leaking water onto my nightstand and ruining the surface of the nightstand.

For those of you who don't know, and don't suffer (good for you), a CPAP machine is a prescription machine that uses constant air pressure to help keep the breathing canal open for people who have sleep apnea, so they can get better sleep and better rest at night. According to sleepapnea.org, 22 million Americans suffer from sleep apnea (moderate to severe), which is 6.7% of the entire US population. Basically, if you snore pretty loudly at night, changes are, you have sleep apnea.

The model of my CPAP machine is AirSense 10 by ResMed.

After some research, again, turned out this leaking problem is actually quite common:
http://www.cpaptalk.com/viewtopic/t107107/My-Airsense-10-Autoset-leaked-water.html

The problem resides in the water chamber for the built in humidifier. Probably due to low quality gluing work, after some usage (Your Miles Might Vary), the part where the metal is glued to the plastic would eventually start leaking. And because most likely the leak is very slow, you won't notice it, since there would still be water left in the tank in the morning, and the leakage is well hidden underneath the CPAP machine. 

Once I found out the exact problem, I gave my CPAP supplier a call to try to order a replacement. Turned out since I didn't order supplies from my supplier once a month, they deactivated my account. And in order to activate my account again, I have to schedule an appointment with my sleep doctor. I can't even just buy parts from this supplier, because it would require a doctor's prescription.

In my case, since I have already hit my high medical deductibles this year, it makes sense to get the prescription from my doctor, so my health insurance can help cover the majority of the cost on the replacement parts (which means I have to wait 5 weeks before I can see my sleep doctor and then order my parts).

If you have the same water leakage problem and just want to take care of it right away, you can visit CPAP.com to order replacement parts directly out of pocket. The web site does charge shipping if you don't order over $99 of products.

It is unfortunate that my nightstand now has visible water damage. But that's life and life has many challenges. So be strong and be ready for your next battle with technology and life in genera!

BTW: The easiest way to remember my blog address is http://lanny.lannyland.com

Daily Battles: Quicken Quickbooks Can't Download Credit Card Transactions from American Express

One of my involuntary jobs is to manage bookkeeping and accounting for my wife's small business. Not a fun job, to be honest. That's why I was willing to pay Intuit hundreds of dollars for the software tool called Quickbooks, because it allows me to download bank and credit card transactions directly, saving me all the hassles of entering everything manually myself. In fact, I was just coerced into paying Intuit another hundreds of dollars for an upgrade recently, because they decided to stop supporting transaction import with the 2016 version of Quickbooks Pro.

Then today, when I was going through receipts, I found out that I can't download credit card transactions from American Express website in the QBO format for Quickbooks Pro to import. The only download options are Adobe PDF, MS Excel, and CSV.

After digging around the web site through other means, I finally found this on AMEX website:

QBO and QFX file types are unavailable for download at the moment, but CSV and PDF are available for use.

A bit more research revealed that I am not the only one suffering. Many people actually have already talked with Intuit support and American Express support on this issue:

Suddenly unable to connect to American Express

American Express Not Downloading

Totally American Express's fault, and American Express uses the excuse of website maintenance. But come on, AMEX, given how big you are and how rich you are, why haven't you fixed the problem after at least two weeks?

Well, I guess for now I'll just have to wait for AMEX to put their acts together, because I AM NOT MANUALLY ENTERING ALL THOSE RECEIPTS MYSELF!!

If you are also suffering, I am sorry, tough luck. This is a battle that is simply out of our control. Maybe you can call or chat with AMEX to put on some pressure for the fix. But I seriously doubt how much pressure we puny consumers can give to a Giant Corp like AMEX.

Just another battle with technology. The war goes on....

[Update on August 1st]: Contacted AMEX support they said in less than 7 week, the problem should be resolved.

[Update on August 6th]: Figured out that on AMEX web site, if you switch to the Preview New Web Site, you can now download QBO transaction files. You just have to disable bank feeds for your AMEX accounts and then as you import transactions, select the right AMEX Quickbooks Accounts inside Quickbooks to re-link with AMEX, and things should be back to normal!!

BTW: The easiest way to remember my blog address is http://lanny.lannyland.com

Daily Battles: Mac Stops Playing Sound with macOS Mojave

I was just searching randomly today and then I ran into this page on reddit:

Link to article

Man, it sure feels really good that my writing on the Internet had made someone's day better. Hopefully my posts of my daily battles with technology can also benefit other people, so they have less frustration and a better day!

I use a MacBook Pro running macOS Mojave. From time to time, my audio would just stop working. This is problematic because I need to listen to my trance music to focus. Turning audio off and on doesn't fix it. Changing output to another device and then back doesn't make any difference. It seems the only way to fix it is to restart your computer. With the amount of apps I have open at any given time, this is a terrible option.

So is there an easy alternative? The answer is yes!! Turned out all your have to do is to open a terminal window, type in the following command and then hit enter.

sudo killall coreaudiod

You will need to enter your admin password if prompted. But this sure beats restarting your computer several times a day!

Another workaround found for another Mojave bug! You Win!

BTW: The easiest way to remember my blog address is http://lanny.lannyland.com

Daily Battles: Google Map Sending People To Wrong Places

I slowly drove around the neighborhood, trying to find the house where my daughter's friend lived so I can pick up my daughter. I had been wondering around in vain for 15+ minutes, also knocking on doors of multiple houses, getting suspicious looks from various home owners and greeted by loud dog barks. Google Map authoritatively told me that I have arrived at my destination, but my daughter was definitely nowhere to be seen.

I was gradually getting more and more frustrated, because now we were going to be late for our next activity. Then all of a sudden, it struck me. I could just read the street numbers of the houses and try to locate the house matching the address I have. 

Turned out Google sent me to the wrong end of the neighborhood at the lower left corner of the map below instead of the upper corner of the map where the address should be. See that the entire neighborhood all had Bear Hill as part of their addresses.

A few days later, I got a phone call from my boss, uhh, I mean my wife. She was on her way to Denver. 

"Google Map said there was a road closure, and recommended me to take an alternative route. Now I am in the middle of nowhere on a muddy road by myself. I don't think this road goes anywhere."

"If there's a road closure, you should be able to see detour signs. Just follow that." That's the only answer I could give.

Then a day later, I saw a news article titled:

Google Maps Leads About 100 Drivers Into A 'Muddy Mess' In Colorado

Start Here Podcast • ABC News

✔@StartHereABC

Dozens of drivers were directed down a muddy dirt road in Colorado this weekend, resulting in a backup nearly 100 cars deep. So why did Google Maps point them there in the first place? https://apple.co/31TXbpg 

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6:15 AM - Jun 26, 2019

Twitter Ads info and privacy

"Hey, you lucked out. At least you didn't get stuck in the mud with a bunch of cars behind you." That's what I told my wife later. And her reply was, "See, I wasn't making this up!"

It is really interesting to think about this from a human evolution perspective. As technology tools are becoming better and more relied on, we human kind of are losing our navigation capabilities. And then when technology makes mistakes, we found ourselves completely stuck.

Whether Google Map authoritatively told me that I have arrived at my destination (a road closure in my wife's case) or used a more suggestive tone instead, such as, "You are probably at your destination now." We users would still simply believed in Google and then get equally frustrated when we found out that Google was wrong. So would it be better for Google to just say "I don't know how to do that" at the very beginning of our requests?

This is a tough decision for any AI service designers, me included. And I don't know what's the right answer either. Would you rather hear this?

"I am sorry, (insert your name here), I am afraid I can't do that."

It's a wasted 20 minutes for me (2 hours for my wife). What's next?

BTW: The easiest way to remember my blog address is http://lanny.lannyland.com

Daily Battles: Chrome Resumes Video with Incoming Call to Mac

I was born into a generation without smart phones. Therefore, the preferred method for me to type has always been the full-sized keyboard. That is why I linked my phone to my Mac computer, so whenever I need to send text messages, I can type on my computer.

How to Get Text Messages on Mac

I also like using my computer for browsing much more than using smart phone. Why stare at a tiny screen that seriously strains your eyes when I can read web pages with bigger font on my three large high quality monitors? Browsing on my computer also allows me to leave many tabs open in the browser for things I have not finished with, or things I will check out later.

However, when putting these two things together these days, it becomes a disaster.

Whenever I get a phone call these days, my Mac will automatically resume YouTube videos that I have either paused in my browser window, or a video that has paused by itself with the "are you still listening" message box.

You see, I don't get a lot of phone calls except ones from my boss, uhh, I mean my wife, who calls me whenever she feels like it. I have used a fire alarm ring tone for calls from her so I know the urgency of the call. So whenever she calls me, both my phone and my Mac would play loud fire alarm ring tones. As I scramble to pick up the call on my phone, my Mac would continue playing the loud fire alarm ring tones for a good five seconds (because of the latency for my Mac to know I have already pick up the call from my phone), and then my paused YouTube video would also start playing in the background, most likely a techno music video with a strong drum roll I listen to while working. What makes the matter worse is that I have to now try to find the tab in my Chrome browser with that video from my ten open Chrome windows and dozens of browser tabs.

Now imagine this happening while I was in a meeting.

After this started to become super annoying, I did my research and found this article on Apple web site:

When receiving phone call, youtube video unpauses

Guess I am not the only one suffering from this, and the culprit is a Chrome bug. Google is aware of this and the bug is being worked on and won't be available in a release soon.

So for now, what do you do if you have this problem? Here are your options:

1. Unlink your phone from your Mac.
2. Always plug in (or BT connect) a headphone, and mute the speakers when you unplug (BT disconnect) the headphone, especially when you are in a meeting.
3. Open a separate Chrome window and put all your YouTube video tabs in that window. This way you can find the auto resumed video relatively quickly.
4. Don't use Chrome for YouTube videos. Use Safari or Firefox.

Technology is always both a bless and a curse. That's today's dose of my daily tech battles. Let's keep fighting! Now enjoy some Trance while you fight your daily battles!

[UPDATE on 9/28/19] Google finally released a feature in Chrome that allows you to pause a video/music playing no matter which tab that media is on. So at least this can be helpful in our situation. Read the article here.

BTW: The easiest way to remember my blog address is http://lanny.lannyland.com