Today's blog post on daily battles is a bit special, because we, consumers, cannot win this kind of battle directly with technological solutions or hacks. All we can do is to complain or vote with our choice of products. And if we are loud enough, product makers will have to listen and then make improvements.
I am talking about Bad UX Designs, where UX stands for User Experience.
The first example is a function in the Android mobile operating system running on my Samsung Galaxy S8. As illustrated below, a user can use a button (or swipe up) to show all apps currently running on the phone and then swipe up to force quit the app that is malfunctioning or one you no longer want.
Most likely, you are in the app you want to force quit before you perform the swipe up action to kill it. But as soon as you swipe up, the app you want to quit moves right and hides itself behind the edge of the screen, so when you swipe up the app to kill it, most likely you'll be killing another app that you had no intention of killing. This happens to me almost every time, and it is super frustrating. Why can't we just keep the current app right in the middle? Whoever came up with this design would be having a serious talk with me if he/she worked on my team!!
The second example is a web page used by the County Library. What's the first thing a user does when he/she visits the library web page? Most likely the user would try to log in, so he/she can get personalized information and paths to activities relating to his/her personal account. In the picture below, you can see that when a user tries to log in, a popup would jump out from a control right above the login link, obstructing the login link completely. The user has to then try to figure out how to get rid of the big popup and then get to the login link by carefully maneuver the cursor around all the controls in order to avoid triggering any popups.
Such bad UX designs add unnecessary stress and cognitive workload to users who already have to fight all kinds of battles with technology every day besides their non-technical daily challenges. Please! Please be a little bit more diligent with UX design work so we can make their lives slightly better! Use your own design daily so you identify the suffering, and run good user studies to iron out all these annoyances!!
Video of the Day:
BTW: The easiest way to remember my blog address is http://lanny.lannyland.com
I am talking about Bad UX Designs, where UX stands for User Experience.
A good product lets users accomplish tasks. A great product also makes the process intuitive, efficient, and pleasant.Let me give you two examples of bad UX design that bugs me almost every day.
The first example is a function in the Android mobile operating system running on my Samsung Galaxy S8. As illustrated below, a user can use a button (or swipe up) to show all apps currently running on the phone and then swipe up to force quit the app that is malfunctioning or one you no longer want.
Most likely, you are in the app you want to force quit before you perform the swipe up action to kill it. But as soon as you swipe up, the app you want to quit moves right and hides itself behind the edge of the screen, so when you swipe up the app to kill it, most likely you'll be killing another app that you had no intention of killing. This happens to me almost every time, and it is super frustrating. Why can't we just keep the current app right in the middle? Whoever came up with this design would be having a serious talk with me if he/she worked on my team!!
The second example is a web page used by the County Library. What's the first thing a user does when he/she visits the library web page? Most likely the user would try to log in, so he/she can get personalized information and paths to activities relating to his/her personal account. In the picture below, you can see that when a user tries to log in, a popup would jump out from a control right above the login link, obstructing the login link completely. The user has to then try to figure out how to get rid of the big popup and then get to the login link by carefully maneuver the cursor around all the controls in order to avoid triggering any popups.
Such bad UX designs add unnecessary stress and cognitive workload to users who already have to fight all kinds of battles with technology every day besides their non-technical daily challenges. Please! Please be a little bit more diligent with UX design work so we can make their lives slightly better! Use your own design daily so you identify the suffering, and run good user studies to iron out all these annoyances!!
Lesson learned: divorce the woman who thinks the car is more important than your life.
That women is stupid.
ReplyDelete